Shipping & Returns

We promise 100% satisfaction

Don't love it? We'll take it back!

Exchange, credit or refund guarantee for all orders.

We want you to love your purchase.

If you are not satisfied for any reason with any qualified* product you purchase you may return your purchase for a replacement, credit or refund until within 30 days of receipt.

RETURN POLICY:

RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (info@prideflagsunglasses.com). In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified via email, the item may be required to be returned for inspection before a determination can be made as to the state of the product.

WHO COVERS THE RETURN SHIPPING COST?

We will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

HOW TO RETURN AN ITEM

  1. Contact us at (info@prideflagsunglasses.com) to request a return. You must make this request within 30 days of receiving the shipment.
  2. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, or color), account credit, or a refund.
  3. Once the topic is selected, you will be asked to select the product that you want to return.
  4. Use the Upload File button to proactively provide digital images of damaged or defective products.

WHAT THE RETURN PROCESS USUALLY ENTAILS

If you have requested a refund, be advised that returning funds usually take 5-7 business days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).